Shipping & Delivery
Everything you need to know about our delivery service.
Last Updated: 16 September 2026
1. Delivery Service
We use trusted courier services to ensure your photo blocs arrive safely. All products are carefully packaged to protect against damage during transit.
2. UK Delivery Rates
| Order Value | Standard UK Delivery |
|---|---|
| Under £50 | £3.99 |
| £50 and over | FREE |
Prices include VAT where applicable.
3. Production and Delivery Timeframes
Every photo bloc is made to order. Production takes 3–5 working days before your order is dispatched. Delivery time is then counted from dispatch:
- Standard UK Delivery: 3–5 working days from dispatch
- Express: 1–2 working days from dispatch | £7.99
Please note that delivery dates are estimates and not guaranteed.
4. International Delivery
We are able to ship internationally, but our checkout currently offers UK delivery options only. For an international order, email sales@photoblocs.co.uk with your delivery address and we will quote the rate — based on the destination, weight, and dimensions of your order — before you pay.
Please note:
- International orders may be subject to local customs duties and import taxes, which are the responsibility of the recipient
- Delivery timeframes vary by destination
- Tracking information will be provided where available
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available. You can use this to monitor the progress of your delivery.
6. Delivery Issues
Damaged Items
If your order arrives damaged, please:
- Take photographs of the damage (both packaging and product)
- Contact us within 14 days of delivery
- We will arrange a replacement or full refund
Important: Please report any damage within 14 days of receipt. We may be unable to process claims after this period.
Missing Orders
If your order has not arrived within the expected timeframe, please contact us and we will investigate with our courier partner.
Incorrect Address
Please ensure your delivery address is correct at the time of ordering. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. Re-delivery charges may apply.
7. Collection
Collection is not currently available. All orders are delivered to the address provided at checkout.
8. Contact Us
For any delivery queries, please contact us:
- Email: sales@photoblocs.co.uk
- Phone: 0333 050 8082